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Senior Software Engineer, BE, Product Infrastructure



Software Engineering, Other Engineering, Product
Buenos Aires, Argentina
Posted on Tuesday, July 18, 2023

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

The Product Infrastructure team focuses on performance, monitoring, stability, and security of Dialpad’s Talk, Contact Center, and Sell products. Through design and implementing tools and processes across our cloud infrastructure and Dialpad product backend, this backend product engineering team is key to creating a stable, secure and performant experience for a large volume of concurrent users. Whether reducing the time to ring, or bolstering our most utilized APIs, the Product Infrastructure team works with other engineering peers on application uptime to ensure that calling and messaging works smoothly for our users all the time.

Your role

As a Senior Software Engineer, you’ll own the Product Infrastructure roadmap to build / support / maintain common infrastructure supporting the whole Product Eng Org (100+ Engineers). Your impactful work helps improve: Dialpad’s customer experience, and reduce infrastructure costs, Security, and Scalability.

This position reports to our Product Infrastructure Engineering Manager and has the opportunity to be based in our Buenos Aires, Argentina office.


  • Architect large features
  • Write clean code with good automated test coverage
  • Ensure all code meets performance and scalability needs
  • Build a well designed, long term solution that saves everyone time and creates a smooth experience for our users.

Skills you'll bring

  • Bachelor's degree in computer science or equivalent.
  • Extensive Backend programming experience.
  • Experience with building / supporting large scale distributed systems.
  • Nice to have:
    • Experience working with security and privacy features of infrastructure and product backends.
    • Work with authentication and authorization components.
    • Elastic Search
    • Terraform

Our tech stack


  • Google Cloud Platform
    • AppEngine
    • Datastore
    • BigQuery
    • Dataflow
  • Elastic Search
  • Python
  • Monitoring: Datadog, Grafana


  • VueJS (single page application)
  • Electron

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.


We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.