Senior Software Engineer, BE, Telephony
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
About the team
Dialpad’s Telephony team owns the real-time media platform upon which our business communications are built. The team provides a backend API for reliable audio/video calling, text messaging, phone number management, spam detection, emergency calls, and more. We also develop the common cloud microservice infrastructure for the company. This includes services like cache, datastore, and text search as well as all the tools needed to deploy microservices across both public clouds as well as our own data centers.
Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.
We need engineers who solve complex business problems in a fast-paced startup with lots of autonomy. We need leaders who are passionate about the efficiency, security, and stability of a service that is critical to the day-to-day operations of millions of users. We need pioneers who drive better ways to work together and set up Dialpad for our next 10 years of growth.
What you’ll do [i,e., Responsibilities]
Build the latest and greatest cutting edge communication technology including video calls and messaging.Write, test, and deploy code into a fabric of containerized real-time micro services. Manage your time and drive the technical roadmap for your feature areas.Improve our shared engineering standards and processes.Learn from and teach other great engineers.Architect systems that scale well both vertically and horizontally.Monitor and tune services to handle ever-growing traffic with 100% availability!
Skills you’ll bring [i,e., Qualifications]
- Bachelor's degree in Software Engineering or equivalent practical experience.
- 4+ years of software development experience.
- Experience in Python, C/C++, Kubernetes (k8s), AWS/GCP, REST, NoSQL, SIP, WebRTC
- Expertise in at least one of the above languages.
Dialpad benefits and perks
Equity, Balance, and Belonging
At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.
Compensation and Equity
Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates in addition to stock options because each Dialer participates in our success.
Dialpad offers a yearly stipend for continued learning and education expenses.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.