Join the Family

Felicis portfolio companies are growing their teams in the U.S. and beyond.

Customer Success Engineer, Cloud



Customer Service, Sales & Business Development
San Francisco, CA, USA
Posted on Wednesday, March 27, 2024

Crusoe Energy is on a mission to unlock value in stranded energy resources through the power of computation.

Take a look at what we do! - https://www.youtube.com/watch?v=Rlt8k71Quqw

We aim to align the long term interests of the climate with the future of global computing infrastructure. As data centers consume an exponentially growing power footprint to deliver technology to all connected devices, we are inspired by making sure that the energy meeting that demand is sourced in an environmentally responsible fashion. Crusoe co-locates mobile data centers with stranded energy resources, like flare gas and underloaded renewables, to deliver low-cost, carbon-negative distributed computing solutions. Crusoe Cloud is a managed cloud services platform powered by stranded energy that enables climate-friendly innovation in computationally intensive fields including artificial intelligence, graphics rendering and computational biology.

Our values drive our work from thinking like a mountaineer, our relentless commitment to resource efficiency and tapping into our collective genius.

At Crusoe, you will be challenged to do the best work of your entire life and to be and become your best self. Our teams are empowered to tackle hard problems that benefit our customers, grow our business and create a positive impact in reducing global emissions.

About this role:

Crusoe Cloud is growing its Customer Success Engineering team to support our customers in the development and growth of our carbon-reducing cloud.

We offer high performance GPU compute at a fraction of the cost of hyperscalers. Our Customer Success Engineers ensure that our growing customer base is able to resolve their challenges quickly so they can get back to advancing the field of AI/ML, advanced physics simulations, or computational biology.

You will work alongside customers and be our first responder to challenges - working closely with our Solutions, Product, and Engineering teams to create timely and systematic solutions to troubleshoot current problems, and identify/prevent problems from occurring.

We are looking for someone who is passionate about customer experience, documentation, taking initiative, and who wants to play a key role in the success of expanding Crusoe Cloud and its climate impact.

You Will Thrive In This Role If Have:

  • 2-5 years in a customer support role, with experience working in cloud, storage, networking environments

  • Knowledge of other public cloud technologies preferred (e.g., AWS, Azure, GCP)

  • Strong communication and customer service skills, with ability to prioritize competing escalations

  • Excellent troubleshooting skills and ability to work with cross-functional teams

  • Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field or 4+ years of experience in a technical position

  • Must be able to pass a background check

  • Our Company values speak to you, resonate with you, make sense to you and how you desire to work


  • Hybrid work schedule

  • Industry competitive pay

  • Restricted Stock Units in a fast growing, well-funded technology company

  • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

  • Employer contributions to HSA accounts

  • Paid Parental Leave

  • Paid life insurance, short-term and long-term disability

  • Teladoc

  • 401(k) with a 100% match up to 4% of salary

  • Generous paid time off and holiday schedule

  • Cell phone reimbursement

  • Tuition reimbursement

  • Subscription to the Calm app

  • Company paid commuter benefit; $50 per pay period

Compensation Range:

Salary range is between $130,000 - $150,000. Restricted Stock Units are included in all offers. Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.