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Chief of Staff & Community

Criya

Criya

People & HR, Operations
United States · San Francisco, CA, USA · Remote
Posted on Thursday, April 11, 2024

About the role

We are no longer defined by our day jobs. We are also mentors, speakers, industry experts and sources of support for upcoming professionals. With the recession and layoffs, we strongly believe that you should be in control of your professional growth. Not your employer.

At Criya, my mission is to empower top professionals to build a powerful personal brand, enabling them to monetize their expertise, share content & build a powerful community, with an all-in-1 platform.

We’re looking to hire our founding team members to fill very specific, high growth roles. You will work closely with our founder and CEO to build our strategy and execute it. We are building a product and community for business professionals to monetize their expertise. We have hundreds of creators on our platform and are looking to scale up. We see content, community, operations and a fantastic product as a big driver of growth for us and are looking for a generalist who can help us set a strategy centered our community. You should be hyper organized, have experience with a high velocity, self-serve business model, and have a high bar for value add content.

Backed by Y Combinator, Criya is a woman led, venture backed community-driven all-in-one platform to power the next generation of creative entrepreneurs, enabling them to become financially independent by working for themselves and doing what they love.

What makes you a great fit

  • CEO’s clone – shadowing critical meetings, leading critical business & product deliverables
  • You’re leading a Movement. You’ll be engaging with our community of The Expert Circle closely and frequently to spotlight, engage, and make them feel they’re part of something transformational
  • A proven record of building and growing engaged audiences. Bonus points for developing and managing programs for technical or creative communities.
  • An entrepreneurial mindset, are knowledgeable about growth strategies and thrive in an ambiguous environment.
  • Have the ability to take on a big ambitious goal, turn it into targets and lay out a strategy on how to execute and accomplish the goal. Innovate, take risks, and execute big ideas.
  • The team glue <- You’ll play a critical role in bringing a product to life, spanning from product, sales, marketing and customer success by stepping into these roles.
  • Collaborating with executive team members on new business strategies
  • Determining key performance indicators and how to measure team performance
  • A proven record of building and growing engaged audiences. Bonus points for developing and managing communities for global brands and/or SaaS companies.
  • An entrepreneurial mindset, are knowledgeable about growth strategies and thrive in an ambiguous environment. * * Have the ability to innovate, take risks, and execute big ideas.
  • You’ll take on newer responsibilities as we grow, take on new challenges to do more, every single day

Responsibilities

  • High degree of communication and organization
  • Proactive problem solving attitude
  • Content, Copywriting, marketing emails, newsletters
  • Thrives in ambiguity and context switching between new opportunities
  • Respond to questions, concerns, and other communications inside the community as appropriate.
  • Takes ownership to help the team succeed
  • Build a thriving Community that encompasses online forums, in-person and virtual user groups. Design programs to drive engagement and success for Criyators, partners and fans.
  • Identify, engage and develop a holistic plan on potential communities that will multiply Criya's brand awareness and customer acquisition.
  • Design and execute data-driven action plans for growing our user base. Measure and report on the success of these engagement channels from the viewpoint of both our users and the business
  • Help create and support new surprise and delight events (Criya's birthday discount, Thanksgiving Giveaway etc) and opportunities to engage the online community to retain our most passionate members
  • Content, Copywriting, marketing emails, newsletters
  • Respond to questions, concerns, and other communications inside the community as appropriate.

Requirements

  • 4+ years of experience in Tech in Marketing/Ops roles (preference for high growth tech companies)
  • Experience working with CEOs / early stage startups.
  • Deep passion for creator economy, design, or other creative fields. Experience as an artist or designer is also a plus, but not required.
  • You have a scientific mindset to make data-driven decisions.
  • Should understand brand marketing with very strong hands-on digital marketing fundamentals. Knowledge of HubSpot, WordPress, AB testing, marketing analytics tools, email marketing would be mandatory.
  • You have strong cross-functional skills, including working with analytics, product, content, marketing agencies, and other marketing teams.
  • BSc degree in Marketing or relevant field
  • History of excellent performance: We truly don’t care about what school you went to or the company you last worked at. We do, however, care deeply about a history of excellence in 1 or 2 things you’ve done before BONUS POINTS for Experience going from 0 → 1 and 1 → 100 in a startup environment