Customer Success Manager, Clinical Finance
Condor
About Condor
Overview: Condor Software is a leading fast growing provider of automated intelligence solutions specifically designed for clinical trial accounting and financial planning and analysis (FP&A). Our platform revolutionizes the way finance and clinical teams manage budgets, accruals, and forecasting, enabling organizations to streamline their operations and drive significant efficiency in the clinical development process.
Mission: Our mission is to accelerate clinical development through financial intelligence and automation. We empower organizations to make data-driven decisions, ensuring accurate financial reporting and compliance while reducing the manual effort traditionally associated with clinical trial accounting.
Key Responsibilities
- Lead implementation of the Condor platform for new clinical trials and biotech customers
- Own your clients’ month-end, quarter-end, and year-end close processes, including trial accruals, journal entry reviews, and reconciliations
- Support client FP&A activities, including patient forecasts, scenario modeling, budget vs. actuals analysis, and dynamic reforecasting
- Analyze and validate trial assumptions, vendor contracts, and budgets to ensure financial accuracy and transparency
- Partner directly with client teams to resolve accounting and forecasting issues, optimize workflows, and support financial decision-making
- Provide proactive guidance during planning cycles such as budget season and reforecast periods
- Manage platform updates and enhancements for existing customers, ensuring adoption and value realization
- Serve as the voice of the customer internally, sharing insights with product, implementation, and leadership
- Contribute to internal initiatives to improve onboarding, financial workflows, and client outcomes
What We’re Looking For
Required
- Bachelor’s degree in Finance, Accounting, or Business Administration
- 5+ years of experience in clinical finance or accounting, ideally within a biotech company or CRO, or with biotech/life sciences clients
- Strong knowledge of clinical trial operations, vendor budgets, and R&D finance workflows
- Proficiency in Excel and comfort working with complex financial models
- Excellent interpersonal, communication, and problem-solving skills
- Ability to thrive in a dynamic, fast-paced, high-accountability environment
Preferred
- Audit or public accounting background, especially with life sciences clients
- Master’s degree in a relevant field
- Experience in a client-facing, consulting, or customer success role
- Familiarity with financial systems implementation or SaaS tools
What We Offer
- Competitive base salary with an attractive commission structure and equity
- Comprehensive benefits package, where we cover the premiums for the employee including health, dental, and retirement plans.
- 3% 401K match
- Opportunities for professional development, growth and career advancement.
- A collaborative, fast paced and innovative work environment
Join Us
This is more than a customer success role — it’s a chance to work at the intersection of biotech, finance, and technology to accelerate how new treatments reach the people who need them.
You’ll collaborate with cutting-edge biotech teams, grow alongside a mission-driven company, and help build the future of clinical trial finance.
Let’s accelerate medicine, together.