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Customer Success Manager, Clinical Finance

Condor

Condor

Accounting & Finance, Customer Service, Sales & Business Development
Remote
Posted on May 21, 2025

About Condor

Overview: Condor Software is a leading fast growing provider of automated intelligence solutions specifically designed for clinical trial accounting and financial planning and analysis (FP&A). Our platform revolutionizes the way finance and clinical teams manage budgets, accruals, and forecasting, enabling organizations to streamline their operations and drive significant efficiency in the clinical development process.

Mission: Our mission is to accelerate clinical development through financial intelligence and automation. We empower organizations to make data-driven decisions, ensuring accurate financial reporting and compliance while reducing the manual effort traditionally associated with clinical trial accounting.


Key Responsibilities

  • Lead implementation of the Condor platform for new clinical trials and biotech customers
  • Own your clients’ month-end, quarter-end, and year-end close processes, including trial accruals, journal entry reviews, and reconciliations
  • Support client FP&A activities, including patient forecasts, scenario modeling, budget vs. actuals analysis, and dynamic reforecasting
  • Analyze and validate trial assumptions, vendor contracts, and budgets to ensure financial accuracy and transparency
  • Partner directly with client teams to resolve accounting and forecasting issues, optimize workflows, and support financial decision-making
  • Provide proactive guidance during planning cycles such as budget season and reforecast periods
  • Manage platform updates and enhancements for existing customers, ensuring adoption and value realization
  • Serve as the voice of the customer internally, sharing insights with product, implementation, and leadership
  • Contribute to internal initiatives to improve onboarding, financial workflows, and client outcomes

What We’re Looking For

Required

  • Bachelor’s degree in Finance, Accounting, or Business Administration
  • 5+ years of experience in clinical finance or accounting, ideally within a biotech company or CRO, or with biotech/life sciences clients
  • Strong knowledge of clinical trial operations, vendor budgets, and R&D finance workflows
  • Proficiency in Excel and comfort working with complex financial models
  • Excellent interpersonal, communication, and problem-solving skills
  • Ability to thrive in a dynamic, fast-paced, high-accountability environment

Preferred

  • Audit or public accounting background, especially with life sciences clients
  • Master’s degree in a relevant field
  • Experience in a client-facing, consulting, or customer success role
  • Familiarity with financial systems implementation or SaaS tools

What We Offer

  • Competitive base salary with an attractive commission structure and equity
  • Comprehensive benefits package, where we cover the premiums for the employee including health, dental, and retirement plans.
  • 3% 401K match
  • Opportunities for professional development, growth and career advancement.
  • A collaborative, fast paced and innovative work environment

Join Us

This is more than a customer success role — it’s a chance to work at the intersection of biotech, finance, and technology to accelerate how new treatments reach the people who need them.

You’ll collaborate with cutting-edge biotech teams, grow alongside a mission-driven company, and help build the future of clinical trial finance.

Let’s accelerate medicine, together.