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Claims Manager



New York, NY, USA
Posted on Tuesday, June 18, 2024

About us

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines broad insurance coverage with a digital risk assessment and continuous security monitoring to help organizations protect themselves in today’s hyper-connected world.

Opportunities to make an impact with bold thinking are real - and happening daily.

About the role

The Claims team at Coalition stands apart for our outstanding level of consumer service and knowledgeable handling of claims for our insured customers. As a team, Claims is about finding ways to help our consumers find a solution to cyber risk. As we continue to expand, we are seeking an experienced claims professional to join our cyber claims team and lend a hand in handling intricate primary Cyber, Tech, and Media policies. You will also provide assistance to the underwriting team and manage/collaborate with a variety of vendors namely - breach coaches, defense counsel, and coverage counsel for Coalition and its partner carriers.


  • Handle claims from FNOL to close: Including initial call, the coordination with breach counsel, forensic investigators and other vendors;
  • Evaluate full pending of claims in affiliation with posting and recommending accurate reserves;
  • Handle litigation and third party liability claims arising from security failures or data breaches, and claims involving media, privacy, and tech E&O liability. This will include full evaluation of liability, recommendation of actions to litigation counsel and carrier partners, reserving recommendation and reasoning, and alternative dispute resolution;
  • Excellent and regular, accurate file documentation/information in our claims system;
  • Assess liability and damage data in complex claims while maintaining appropriate documentation for compliance purposes;
  • Identify and evaluate insurance coverage issues (third and first party);
  • Intelligently guide, review and track third-party vendors and service providers;
  • Maintain and develop relationships with brokers and various positions within an insured's business including: risk managers, general counsel, and a variety of vendors;
  • Identify settlement opportunities to maximize impact;
  • Collaborate in the defense and resolution of claims;
  • Provide data and reason-based informational assistance to underwriters;
  • Provide assistance to business development partners with regard to marketing including providing educational opportunities internally and externally;
  • Handle intake of new cyber breach claims as part of Coalition’s breach hotline, including guiding insureds and brokers through next steps during high-stress situations; and
  • Liaise with partner carriers on a daily basis

Skills and Qualifications

  • 2+ years of experience as an adjuster handling cyber, tech, and/or media claims is required
  • Must hold independent adjuster licenses to adjust cyber claims in the state you are domiciled. Other states are a plus.
  • Demonstrated experience to work as part of a team, interact with others, meet goals, and successfully perform in a changing work environment.
  • Excellent communication and interactive experience.
  • Team-oriented with aptitude to excel in a collegial environment but work proactively


Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $90,000/year in our lowest geographic market up to $130,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.


  • 100% medical, dental and vision coverage
  • Flexible PTO policy
  • Annual home office stipend and WeWork access
  • Mental & physical health wellness programs (One Medical, Headspace, Gympass, and more)!
  • Competitive compensation and opportunity for advancement

Why Coalition?

We’re a remote-first, mission-driven team committed to building a more inclusive culture with people of all different backgrounds. We trust our team members to take responsibility, share ownership, and put in the work to help us in our pursuit to solve digital risk.

Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes and remain true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion. We are proud to have been named among Inc.’s Best Workplaces in 2021 and 2023 and one of Fast Company’s Most Innovative Companies in 2022.

We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.

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Privacy Notice

Coalition is committed to protecting your privacy. We want you to understand what personal information we collect and how we use it. We also want you to understand your options regarding our collection, use, and disclosure of such information and your ability to access and correct such information. As the leading provider of active insurance, Coalition is required to adhere to certain local regulations, including U.S. federal and state laws that protect your information and our use and disclosure of it.

Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy.

Anti-Discrimination Notice

Coalition is proud to be an Equal Opportunity employer. It is our policy to provide equal opportunity to all individuals seeking employment without regard to race, color, religion, religious creed, national origin, age, sex, marital status, ancestry, physical or mental disability, military or veteran status, gender, gender identity, gender expression, sexual orientation, medical condition, genetic information, or any other protected category under federal, state, or local law. We also prohibit harassment or discrimination of applicants based on the above-protected categories. This policy covers all aspects of employment, including but not limited to, recruitment, selection, training, promotion, transfer, compensation, demotion, and termination of employment.


Coalition complies with US federal and state disability laws. Our policy is to provide reasonable accommodations to qualified individuals with disabilities, including applicants and employees unless the accommodation imposes an undue hardship. Contact us by emailing candidateaccommodations@coalitioninc.com if you require reasonable accommodation to complete this application, interview, pre-employment testing, or participating in the employee selection process.

We consider qualified applicants, regardless of criminal histories, consistent with legal requirements.

To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.