Bluecore is a retail marketing technology company that is reimagining the way retailers communicate with shoppers. The 2019 launch of Bluecore Communicate™ introduces retailers to a fundamentally different email solution that replaces manual processes with an intelligent, AI-driven workflow. More than 400 retail brands, including Staples, Tommy Hilfiger, The North Face, TomboyX, and Bass Pro Shops, increase their marketing performance with less effort through Bluecore. Bluecore has been recognized as one of the Best Places to Work by Glassdoor and is ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies.

As a Customer Success Manager you represent Bluecore by supporting, strategising and executing with sophisticated Enterprise e-commerce marketing teams. You are accountable for the customer’s overall success with Bluecore, including adoption of Bluecore solutions, maintaining overall customer health, experience, and satisfaction, and having a strong focus on customer retention. The ideal candidate is a customer-centric analytical problem solver who loves finding opportunities for our partners and is inventive & tenacious in efforts to bring those to life.You will play a meaningful role in driving value and long-term partnerships with Bluecore by helping to make our clients heroes within their organization!

Responsibilities

• Drive performance marketing for our retail e-commerce customers through understanding their business needs, mapping goals, and executing on marketing strategy through the use of Bluecore’s platform
• Proficient in implementing and managing Martech SaaS solutions for multi-level customer environment
• Manage customer experience through effective communication, maintaining customers overall health, and having a strong focus on growth and performance to ensure retention
• Partner with senior members of the team and leadership to identify customer signals and proactively mitigate risk.
• Partner with Services, Product, Sales and other internal teams to identify and prioritize new capabilities that could add value for the customer and collaborate on launching new offerings.
• Present data driven recommendations, content and audience recommendations, and program expansions to customers by leveraging your analytical skills and retail e-commerce industry knowledge
• Apply strong program management rigor; able to multitask, effectively prioritize issues/escalations, and manage multiple customer initiatives simultaneously
  
  

Qualifications:

• Graduate/Management graduate degree and relevant experience working with or adjacent to marketing strategy that drives growth for a retail e-commerce company
• Brand-side retail experience or digital marketing experience for retail customers required
• Customer success, account management or related experience in a fast paced, innovative SaaS technology company a plus
• Experience and domain knowledge in digital marketing solutions, online consumer analytics (e.g., analysis of online transactions, avg. order value, conversion rates) and Web-based reporting (e.g., MS Access, Cognos, Crystal Reports) strongly preferred.
• Self starter, who enjoys working with a team and managing multiple priorities in a fast paced environment