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IT Support Technician — Associate

Astranis

Astranis

IT, Customer Service
San Francisco, CA, USA
Posted on Wednesday, March 13, 2024

Astranis is on a mission to bridge the digital divide by connecting the four billion people worldwide who currently lack internet access. We're doing this by building the next generation of smaller, more cost-effective spacecraft to bring the world online.

As a team, we’ve launched two satellites into orbit, signed ten commercial deals worth over $1 billion in revenue, raised over $500 million from top global investors, and recruited a team of over 300 world-class engineers. We all work out of our (legendary) San Francisco office, which was once used to build ships during the World Wars.

Our satellites, which operate from geostationary orbit (GEO), weigh only 400 kg and utilize a proprietary software-defined radio payload. Each satellite can connect over two million people, and we’re very excited for the impact we’ll soon have in the Philippines, Peru, Mexico, and more!

Backed by substantial funding and a passionate, collaborative team, we offer a rewarding work environment where you'll learn and make a significant impact, no matter where you are in your career.

Apply and join us on our journey towards global connectivity!

Associate programs at Astranis typically last for twelve weeks, and are salaried roles designed for students and recent graduates who have received their Bachelor's degree.
As an Associate, you will have an amazing opportunity to work on hard problems — we pride ourselves on giving everyone at Astranis a chance to do meaningful work on challenging projects, no matter their seniority. Many past interns have designed and tested hardware/software that is heading to space on our first satellite, and many of them are now full-time employees at Astranis.

Role

  • Assist with support tickets and escalate as needed
  • Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
  • Help with inventory management
  • Keep documentation on infrastructure, policies, and procedures up to date
  • Account management, troubleshooting, and password resets
  • Assisting with infrastructure upgrades and larger projects
  • Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
  • Collaborate with team members to address IT challenges as they arise

Requirements

  • Excellent customer service
  • Understanding of troubleshooting techniques
  • Exhibits critical thinking skills
  • Able to take notes and remember directions
  • Experience with Windows, MacOS, and/or Linux
  • Highly motivated with an interest in helping and teaching others
  • Able to perform duties autonomously without much supervision

Bonus

  • Experience with Network troubleshooting
  • Experience with Microsoft 365
  • Familiarity with troubleshooting/updating scripts
  • Comfortable with replacing hardware in laptops and desktops
The base salary for this position is $1750 per week.
Base Salary
$1,750$1,750 USD
U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required
(To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))
Our mission and our products are meant to connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger.