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Senior Technical Account Manager, Commercial



IT, Sales & Business Development
New York, NY, USA
Posted on Friday, August 18, 2023

Alloy is where you belong!

Alloy is a leader in the fraud prevention space. We help some of the most innovative banks and fastest growing fintech companies grow and scale operations by allowing them to find more good customers and onboard them without increasing the risk of fraud.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Best Fintech to Work for by American Banker, and Best Place to Work by Built in NYC year after year.

Check out our investors and read more about us here.

What you’ll be doing

As a Technical Account Manager, you will act as a trusted technical resource for client projects once their initial implementation is complete. Partnering with the Client Success Manager, you will help clients use Alloy products to achieve and exceed their goals, and implement new and complex use cases. You are both highly technical and a skilled relationship builder. You are comfortable in front of a variety of audiences, from explaining Alloy’s best practices to a bank’s compliance team, or mapping an API flow on a whiteboard with their product teams. Alloy’s post-sales process is highly consultative and requires our team to be flexible, creative, and empathetic.

As a Technical Account Manager, you'll be

  • Working closely with Client Success Managers on any highly technical client projects and use cases, scoping an end-to-end solution for their business and development teams to implement in order to maximize their usage of their product/s.

  • Conducting technical and architectural overviews of client needs to propose Alloy product solutions

  • Acting as an expert advisor on the data vendors Alloy integrates with

  • Creating and delivering usage audits on a regular cadence to support QBR delivery

  • Helping clients to integrate Alloy's API into an app in code for certain projects

  • Supporting the development of regular client reporting, technical documentation and FAQs, and optimization suggestions

  • Serving as liaison between Alloy developer teams and CSS teams

  • Provide occasional client-facing workshops and webinars to help develop understanding of key technical concepts.

Who we’re looking for

Alloy is looking for a Technical Account Manager with 3-7 years experience implementing and supporting complex technical products with a strong desire to work in a post-implementation, client-facing role.

  • Previous experience in Technical Account/Success/Solutions Management or Software Engineering strongly preferred

  • Hands-on, passionate and creative problem solver with the ability to lead clients to success

  • Excellent communicator and presenter able to gain diverse audience confidence and buy-in

  • Ability to build a deep understanding of a client's needs and guide them to a technical solution

  • Proven success in problem-solving with and for clients with a variety of requirements and technical ability levels

  • Passion for learning new software, tools, and technologies

  • Experience in fraud & compliance for financial institutions is preferred but not required

  • Previous software development experience in one or more of the following areas is preferred:

    • REST APIs

    • Backend languages (Node.js and/or Python preferable)

    • SQL (PostgreSQL preferable)

    • Web development (JavaScript, HTML/CSS, React)

We're a lean team, so your impact will be felt immediately and opportunities for growth are abundant at our scaling company. If this all sounds like a good fit for you, why not join us?

At Alloy, we strive to attract & retain talent by providing compensation that is competitive with other organizations of our size & stage. We are committed to ensuring each candidate has what they need to be successful in their role with a balanced range of compensation, equity, perks & benefits. We actively share our compensation philosophy with employees, with the goal of fostering open and honest dialogue. Finally, we work to administer our philosophy and drive consistency in order to promote equity and monitor the fairness of each outcome.

The following range is based on the scoped level within the organization and only for highly targeted geographies: 111k - 130k

Benefits and Perks!

  • Unlimited PTO and flexible work policy

  • Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options

  • 401k with 100% match up to 4% of annual employee compensation with immediate eligibility and vesting

  • 16 weeks parental leave

  • Home office stipend for new employees

  • Health & wellness monthly stipend

  • $1,000 learning & development annual stipend

  • 5 free teletherapy sessions and Headspace membership

  • Well-being benefits including access to Carrot, Cleo, OneMedical, Gympass and more

Alloy’s Covid-19 Company Statement

Alloy does not require employees to be vaccinated against Covid-19, but vaccination or testing may be mandated by the relevant local laws with which the company will comply. If this position involves contact with third parties, attendance on-site for events, travel, and/or work in our New York City offices, those actions will be subject to any relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).

At this time, Alloy is currently following compliance regulations with New York City’s Private Sector Mandate and is offering religious and medical accommodations for all eligible employees and visitors.

How to apply

Apply right here. You've found the application!

Alloy is proud to be an equal opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.